How we protect you

We work hard to protect your information. That’s why we ask you to sign in to https://app.venturebacked.co or the Venture Backed app (coming soon) to interact with your Venture Backed user account on your desktop or mobile device.

Multiple authentication checks

When you sign in for the first time or with a device we don’t recognize, we’ll ask you for your username, password and a temporary identification code, which we’ll send you by phone, email or text message. Once you give us the identification code, we’ll sign you securely into your accounts.

This multistep process helps us protect your accounts and lets us recognize your device the next time you sign in. For extra security, we might ask you to do this again when you enroll in or start using new features on the Venture Backed platform. 

Suspicious activity

We monitor your Venture Backed user account to help us detect fraud as early as possible. We might contact you if we notice a change in your online activity, but we’ll never ask you for personal information during our communications, such as your mother’s maiden name or Social Security Number.

If we can’t reach you, we may place a temporary hold on your online activity to make sure it’s you and not someone else using your account. If that happens, contact us right away to confirm your account activity, and you can start using your online and mobile access again.  

Encryption technology

We use 128-bit encryption technology to protect your username, password and other personal account information when you’re using our site or apps. You’ll know your information is encrypted when the chase.com page you’re on starts with “https://” and you see a lock symbol in your web browser.

Keep in mind: We may disable some features on your mobile device if it’s been jailbroken or rooted, or if it contains malicious software.

Our employees

Our corporate code of conduct is our commitment to supporting the integrity and ethical standards we expect from our employees. The code includes specific guidelines about how we expect employees to protect confidential information (including your account and personal information), as well as guidelines to limit our employees access to your confidential information and restrict how we use and share information for certain processes and transactions.

Our business practices

We regularly review our business practices to make sure they follow the policies and procedures we created to protect your confidential information. Please contact us if you think we’ve given you incorrect  information according our Privacy Policy.